Fair Return Policy
Every item you order at a Thune.com Store is printed for you on-demand by hand. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.
30-day Return Guarantee
Anything you purchase on one of Thune.com stores should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team at firstname.lastname@example.org.
Simply return your product within 30 days of receiving your order for any return or exchange needs. If it doesn’t fit or you don’t like it, just let us know and we can find a solution together. We can offer you the following return options:
- Exchange for a new product
- Exchange store credit which can be redeemed towards your next order.
More Return information
- Products must be returned within 30 days of receiving your order.
- Products must be unworn and unwashed with all tags still attached.
- Women’s swimwear can only be returned if the hygiene seal is still intact.
- Underwear cannot be returned for hygiene reasons.
- Socks can be returned if they are sealed in their original packaging.
- We only offer refunds onto the original payment method used to make the order.
- Exchanges are not part of our returns policy.
- Orders placed separately cannot be returned as one.
- We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.
- We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team at email@example.com for further assistance.
How To Return Something
- Get in touch with our customer support team with your order number and the item you wish to return and a brief outline of the issue.
- 3Our Customer Support team will contact you and let you know if your item is eligible for return. You should hear back from us within 1-2 business days.
Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help!
You can reach us by email at firstname.lastname@example.org. Customer Support representatives are available Monday to Friday from 9am to 5pm EST. Please have your account information handy and allow up to 48 hours for an email response.