Returns and refund

Thune.com is a Norwegian Company and the owner of following stores:

  • zting.com
  • woogie.com
  • sarella.com

Fair Return Policy

Every item you order at a Thune.com store is printed for you on-demand by hand. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.

Contact Us before returning any products. We want to make it right!

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Unfortunately, we do not refund orders for buyer’s remorse. Because all our orders are printed on-demand, we can’t offer exchanges for incorrect sizes. But if you did get the wrong size and you think it is an error on our part, let us know and we can try to figure something out!

Can I return or exchange a product?

There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

Can I cancel my order if it has not been shipped yet?

Yes! We have no problem cancelling and refunding an order if the printing process has not yet started on any of your items. It’s only if the printing process has started that we are not able to recoup any printing fees and therefore can’t provide a refund.

What if my order never arrived or went missing?

If your order didn’t end up arriving and you have already checked that the address you entered is correct, try out these options. 

  1. If you live in an apartment complex check in with your leasing office to see if they might have your order. 
  2. If you believe your item was lost, immediately reach out to USPS. You will get a reply faster if you walk into your local USPS instead of going to the main website since their response time may take weeks if they respond at all.
  3. At USPS they will help you find your package if it was misdelivered or has not been delivered yet and they are your best bet in being able to pinpoint where it was delivered.
  4. In the case that it was lost or stolen you will receive verification from USPS that you can then send to us at sales@thune.com where we will issue a refund or replacement free of charge.

If you gave us the wrong address you will be liable for reshipment costs once we have confirmed an updated address with you.

What if my order arrives damaged or I received the wrong items?

The last thing we want is for you to be stuck with a damaged item or something you did not order. When this happens please get in touch with us for a replacement at no charge! We have a 14-day replacement policy, but if you don’t get a hold of us by then we can no longer offer a replacement for free.

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at sales@thune.com so we can make it right.

30-day Return Guarantee

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Anything you purchase on one of Thune.com stores should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our sales team at sales@thune.com.

More Return information

  • Products must be returned within 30 days of receiving your order.
  • Products must be unused and in the same condition that you received them.
  • Products must also be in the original packaging with all tags still attached.
  • Women’s swimwear can only be returned if the hygiene seal is still intact.
  • Underwear cannot be returned for hygiene reasons.
  • Socks can be returned if they are sealed in their original packaging.
  • We only offer refunds to the original payment method used to make the order.
  • Exchanges are not part of our returns policy.
  • Orders placed separately cannot be returned as one.
  • We cannot process exchanges. If you require a different size, color, or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.
  • If your order is damaged or defective in any way, please contact our sales team at sales@thune.com for further assistance.

How To Return Something

  • Get in touch with our sales team with your order number and the item you wish to return and a brief outline of the issue.
  • Our sales team will contact you and let you know if your item is eligible for return. You should hear back from us within 1-2 business days.

You can reach us by email at sales@thune.com. Customer Support representatives are available Monday to Friday from 9am to 5pm EST. Please have your account information handy and allow up to 48 hours for an email response.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please send an email to sales@thune.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thune.com, with information about the exchange.

Shipping returns

To return your product, you should mail first send an email sales@thune.com and you will get a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Thune.com reserves the rights to refuse returns at its sole discretion.